Terms And Conditions

Welcome to Vayoda. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our IT and Non-IT services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, company name, and job title.
• Service Usage Data: Information about how you interact with our website and services, including IP addresses, browser type, pages visited, time and date of visits, and referring URLs.
• Payment Information: Billing details and payment method information (processed securely by third-party payment gateways).
• Communication Data: Records of your correspondence with us via email, phone, or contact forms.

2. How We Use Your Information

Vayoda uses the collected information for the following purposes:

• To provide, operate, and maintain our IT and Non-IT services.
• To process transactions and send related information, including confirmations and invoices.
• To respond to your inquiries, support requests, and customer service needs.
• To send you technical notices, updates, security alerts, and administrative messages.
• To improve our website, services, and user experience through analytics and research.
• To comply with legal obligations and protect against fraudulent or illegal activity.

3. Legal Basis for Processing Your Information (For GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context. We typically collect and process your data when:

• Contractual Necessity: Processing is necessary for the performance of a contract with you.
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, fraud prevention).
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.
• Consent: You have given us explicit consent to process your data for specific purposes.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, delivering services, or conducting business (e.g., hosting providers, payment processors, analytics tools).
• Legal Requirements: If required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
• With Your Consent: We may share your information for other purposes with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL encryption for data transmission
• Regular security assessments and vulnerability scanning
• Access controls and authentication protocols
• Secure data storage with firewalls

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Generally, we retain customer data for:

• Active clients: Duration of the service agreement plus 2 years
• Inquiries and leads: 2 years from last contact
• Transaction records: 7 years for tax and accounting purposes

7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@vayoda.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

9. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policies of any website you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to countries with different data protection standards.

We ensure that appropriate safeguards are in place for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Privacy Shield certification (where applicable)
• Data processing agreements with our service providers

12. California Privacy Rights (For California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

• Right to Know: Request disclosure of categories and specific pieces of personal information collected.
• Right to Delete: Request deletion of personal information collected.
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell your data).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, California residents can contact us at privacy@vayoda.com or call our toll-free number: 1-800-VAYODA.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Our website currently does not respond to DNT signals because no uniform standard has been adopted. However, we respect your privacy choices through our cookie consent manager.